These General Terms and Conditions of Sale (GTC) define the conditions of reservation, payment, cancellation, and stay applicable to bare pitches (tents, caravans, motorhomes, towable leisure accommodations) and to rental accommodations such as mobile homes, offered by the Mas d’en Mas campsite, a “Tourism” caravan site, open year-round, exclusively for leisure use, to the exclusion of any form of domicile or permanent residence.

A reservation becomes firm and final after:

• acceptance of these GTC,

• payment of a deposit of 10 to 15% of the total stay amount.

The balance of the stay must be paid upon arrival.

The campsite reserves the right to refuse any reservation in the event of an unresolved previous dispute.

Any reservation implies full and unconditional acceptance of these GTC by the client.

Prices are expressed in euros, all taxes included (VAT included), and correspond to the duration of the stay.

Not included in the price:

• tourist tax, collected on behalf of the local authority (€0.58/day/person),

• household waste tax (TOM), collected on behalf of the campsite (€0.30/day/person),

• optional services or additional services (bed linen rental, cleaning, pets, etc.),

• possible booking fees.

Applicable rates are those in force at the time of booking.

Payments may be made by:

• credit card,
• bank transfer,
• bank cheque (France only),
• ANCV holiday vouchers (subject to conditions),
• cash (within the legal limit).

For rental accommodations (mobile homes), a security deposit of €400 is required upon arrival.

For bare pitches, the deposit amounts to 10 to 15% of the total stay cost.

This deposit is intended to cover any damage, missing items, cleaning costs, or restoration expenses noted during the departure inspection.

It will be refunded within a maximum of 14 days after departure, after deduction of any amounts due if applicable.

In the event of an exceptional circumstance making the stay impossible (force majeure), the campsite reserves the right to cancel the reservation.

The client will then be fully refunded for all amounts paid, without being entitled to any compensation.

• Check-in for rental accommodations is from 2:30 p.m.; check-out before 10:00 a.m.
• Check-in for bare pitches is from 2:30 p.m.; departures must be before 10:00 a.m.
• Access, installation, and stay on the campsite are subject to prior authorization from the manager or their representative.
• Occupancy is strictly limited to leisure use; it is strictly forbidden to establish domicile or a primary or secondary residence.
• The client agrees to comply with the campsite’s internal regulations, provided as an annex to the contract and displayed at reception.

Any serious or repeated breach of the internal regulations may result in immediate termination of the stay or contract, without refund.

In accordance with the campsite’s internal regulations:

• Cats are strictly prohibited, regardless of the type of stay.

• Dogs are permitted only on bare pitches, with no additional charge.

• Pets are prohibited in rental accommodations (mobile homes).

Dogs must be kept on a leash at all times, be identified (microchip or tattoo), have an up-to-date vaccination record, and must never be left unattended on the campsite.

It is forbidden to walk dogs within the campsite grounds. Any breach may result in immediate eviction without refund and the application of sanctions provided for in the internal regulations.

The client is personally responsible for their installation, equipment, personal belongings, and for any damage caused by themselves, accompanying persons, visitors, or animals under their care.

The campsite is only bound by a general duty of supervision and declines all liability in case of theft, loss, or damage occurring on the premises, except for items expressly deposited at reception.

Failure to comply with safety, insurance, electrical, traffic, or equipment usage rules fully engages the client’s liability.

Any complaint relating to the stay must be submitted in writing within 7 days after departure.

In accordance with Articles L.612-1 et seq. of the French Consumer Code, the client may resort free of charge to the following consumer mediator:

CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice

14 rue Saint Jean, 75017 Paris

Website: https://www.cm2c.net

The personal data collected is necessary for the management of reservations and stays. It is retained for a maximum period of 5 years for administrative and accounting purposes.

In accordance with the General Data Protection Regulation (GDPR), the client has the right to access, rectify, and delete their data.

A detailed privacy policy is available on the campsite’s website.

These GTC are governed by French law. Any dispute falls under the jurisdiction of the French courts.